Refund policy

At Modi Shore, every piece is carefully inspected before it is shipped. We are committed to delivering jewelry that meets our quality standards.

If you believe there is a manufacturing defect with your order, please contact us within 7 days of receiving your parcel.

Eligibility

To qualify for a return or refund, the following conditions must be met:

  • The item has a verified manufacturing defect.

  • The item has not been worn, altered or intentionally damaged.

  • The item must be returned in its original condition, including the jewellery box, pouch, thank you card and all complimentary items.

  • Proof of purchase is required.

To help us assess your request, please provide:

  • Your order number

  • Clear photos of the item

  • A short description of the issue

  • An unboxing video is highly recommended if the item arrived damaged.

Once your request has been reviewed and approved by our team, we will provide return instructions.

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Change of mind

  • Incorrect size selected

  • Normal wear and tear

  • Minor colour or appearance differences caused by lighting or screen settings

  • Damage caused by improper use, accidents or incorrect care

  • Products returned without original packaging or complimentary items

  • Gift cards, promotional items or clearance items (if applicable)

Return Shipping

Customers are responsible for the return shipping cost unless the incorrect item was sent by Modi Shore.

We recommend using a trackable shipping service, as we are not responsible for parcels lost or damaged during return transit.

Refund Process

After receiving and inspecting the returned item, we will notify you of the outcome.

Approved refunds will be processed within 5–7 business days to your original payment method.

Please note that the processing time may vary depending on your payment provider or bank.