Refund policy

At Modi Shore, we are committed to ensuring your satisfaction with our products. However, please note that we do not offer returns or refunds for change of mind or personal preference.

We believe that each piece is a unique work of art, and we handle each creation with the utmost care. This policy allows us to maintain the integrity and authenticity of our handmade jewelry.

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 5 working days of receiving your order. We will promptly address the issue and work towards finding a satisfactory resolution, which may include a replacement or store credit.

To request assistance with a damaged or defective item, please provide our customer support team with detailed information, including your order number, a description or images of the issue, and any other relevant details. Our team will guide you through the necessary steps to resolve the matter as efficiently as possible.

We appreciate your understanding and cooperation in adhering to our return policy. Our aim is to provide you with exceptional products and service, and we will do our best to address any concerns or issues that may arise.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.