Shipping policy

Thank you for shopping with Modi Shore.

Every order is carefully prepared and quality-checked before leaving our studio. We are committed to delivering your jewelry safely and efficiently.

Order Processing

  • Orders are typically processed within 5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During new launches, promotional events or festive seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.


Shipping

We currently ship to Hong Kong and selected international destinations.

Shipping fees and estimated delivery times will be displayed during checkout.

Estimated delivery times (after dispatch):

  • Hong Kong: 1–3 business days (by SF Express)

  • International: 7–12 business days (depending on destination)

Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions or courier delays.

Don't see your country at checkout? Contact us via WhatsApp or Email before placing your order. Our team will:

  • Confirm whether delivery to your country is available.

  • Provide a shipping quotation based on your destination and parcel weight.

  • Advise the estimated delivery timeframe.


Tracking Your Order

Once your parcel has been dispatched, you will receive an email containing your tracking number.

If you do not receive your tracking information within 5 business days after placing your order, please contact us.


Shipping Address

Please ensure that your shipping information is accurate before completing your purchase.

Once an order has been packed or dispatched, we may not be able to change the delivery address.

Modi Shore is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.


Customs & Import Duties

International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.


Lost or Delayed Shipments

Although we work with trusted courier partners, unexpected delays may occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please contact us and we will gladly assist you in liaising with the courier.


Failed Delivery

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts or refusal by the recipient, additional shipping charges may apply for re-delivery.


Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at hello@modishore.com.

We're always happy to help.